Have you ever wondered if you are asking the right questions in your surveys? The truth is that creating a good survey and survey process is not nearly as simple as it seems. Did you know that I can help you feel confident that you are asking the right questions? Staff surveys Culture Surveys Customer/client surveys Student surveys Donor…
Corporate reputation is the reputation perceived by stakeholders versus their perception of competitors. Companies use reputation to motivate customer purchasing decisions. Nonprofits reply on reputation to gain investor and donor confidence. Politicians reply on reputation to gain votes. All organisations rely on reputation to gain increase employee engagement and retention. Reputation is extremely important to…
Cultural change is needed in order to deliver a reformed child protection system in Queensland. This discussion paper discusses the critical steps that need to occur to instigate and measure cultural change.
I will be conducting some small group, fun and interactive training on 28th October on how to create a high performance team. If you are interested in developing your own high performance team, then check out the details and reserve your place. There are only 20 places available and an early bird discount applies if…
You don’t have to be a fortune teller or a futurist to be a visionary leader. Becoming a visionary business leader simply means that you have goals and are motivated to take the necessary action to achieve them. Visionary leaders don’t sit around dreaming, hoping and wondering “what if?”. They take risks, push the boundaries,…
Mark and I would like to take this opportunity to sincerely thank you Ruth, for the way you have transformed our business in the past 3 months. Your positive engaging personality has left a lasting impression on all of us.
Overall our business was not thriving when you assessed our team back in August 2013. We had a lot of problems with staff and team morale. We spent most of our time putting out fires instead of running our business. We just didn’t know what to do.
Your guidance and the workshops you provided to us and our staff has made a MASSIVE difference. The relationship we have with our team is so different now. We trust them to do a good job. They feel more appreciated and are communicating with each other and our customers so much better. We are now spending more time running our business and employing more people rather than working out how to terminate them.
Ruth Knight has provided our staff and volunteers with a broad range of training that was interesting, interactive and challenging!
Ruth is enthusiastic and knowledgeable so she was able to address our teams’ professional development needs and engage everyone by her creative use of activities and discussions.
We highly recommend Ruth to any organisation looking for a professional and dynamic trainer who is adaptable and incredibly easy to work with.
Since 2010, Ruth Knight and Zark Consultancy have consulted to The Pyjama Foundation on a range of projects.
These include an evaluation of the outcomes of our learning-based mentoring program for children in foster care, an internal workshop with staff, and a 360° Review of the Executive Director for the Board.
Ruth has brought to each project a high level of working knowledge of our sector, and relevant insights based on rigorous research.
Importantly, she shares knowledge in a clear and meaningful way, allowing us the opportunity to integrate learnings and information to improve our activities.
Ruth gave an impressive, inclusive talk on financial and marketing success for business owners.
Ruth was keen from the outset to support the program of events here at Elanora Branch Library and brought a high level of expertise to the session.
The feedback from the customers who attended ranged from ‘Fantastic’ to “Bring her back soon!’.
These sentiments are echoed by myself, and I hope that Ruth can find time to present another aspect of her professionalism in the near future.